When support gets back to you it's possible you will have to contact your bank to cancel the chargeback/reverse the dispute, after which it may take several days for your bank to let Discord know the dispute has been dropped. Duplicate charge. PayPal has buyer and seller protections. View community ranking In the Top 10% of largest communities on Reddit. 00. therefore can anyone on reddit help in this situation as both the supplier and Alibaba are both acting unprofessionally and basically incompetant. I figure Airbnb will ban me, kill my account, and fight it. You may also be eligible for flexible financing, such as Payment Terms: 30/60 Days* to free up your cash flow. Shopify are very good at making the process to fight a charge back easy. Chargeback fees are paid by the merchant (Etsy), not the customer. We opened a refund dispute and escalated it today. Only someone who works in a dispute department can process a chargeback. This will not only affect products coming from China, but also from the other countries outside the European. Last year (2020) I booked 340/365 days, 2019 was 365/. If you've received a trade dispute from an Alibaba. They pretty much tell you exactly what to provide. It has nothing to do with Shopify. Customers want. After 2 weeks I got my money back, around June 2017. Chargeback advice. Long story short the aluminium bottles weren't fit for purpose as they rusted with anything inside them. November 22, 2023 at 3:04 PM PST. After multiple transactions ask if you can go back to PayPal and send money as friends to save money on fees on both sides. . Not quite. Offline order disputes. Ask the company if it will reverse the charge. Credit card. Federal government websites often end in . Given the strength of our balance sheet, Alibaba is well positioned to capture these opportunities. Alibaba refund possible? Hello Redditors, I have bulk ordered on Alibaba some customised items. The merchant can decide to dispute the chargeback or accept it. I filed a chargeback with my CC. 15. Stripe is a scam. ago. The seller disappeared and Alibaba refused my claim. They claim all their items are unique to their site, however ive found almost all their jewelry on alibaba. Ridiculous decision on Alibaba's dispute. Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. Vet your supplier first before sending any money. Not sure if anyone else has said this yet but a chargeback is NOT a refund. Open a dispute and select something like, received wrong or faulty item. Messaged the buyer that the item was definitely delivered to their home, and suggested they contact eBay for a good faith credit and see if they are. gov means it’s official. 1688. So I went through my bank. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. r/personalfinance. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. 11. PayPal covers unauthorized purchases for chargebacks. to be precise 6 chargebacks. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. If the dispute is valid, you will be asked to respond. If you refund the payment, the charge back is void. Citigroup Inc. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. They ARE virtual items but are listed under GOODS AND SERVICES so you can chargeback. Does that buzz. There is NO need for a cancellation of the chargeback at this point. I made an order through alibaba again on December 17th, 2022 So, my alibaba account is still open and functioning. From there I gathered all the information and screenshots of the emails I sent to the customer and put it all into the dispute (there were specific questions. The bank will side with Amazon every time. From your computer: 1. I just got a notification from Shopify this morning that a customer who purchased something from us on December 5th filed a chargeback. The Reddit user, for example, bought a defective item online. Short answer is yes Alibaba is legit. r/smallbusiness. These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. In this article, you’ll learn best practices to manage your refunds and chargebacks, and avoid a negative account balance. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. After they got my money, the seller does not talk to me, and completely ignores my message. ago. Just an FYI if you want to source some GPU's from Alibaba. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. This was my final option, i've tried contacting phone support, chat/email support and even Reddit messages. GENERAL NEWS. If they still deny it at that point, then definitely do a chargeback through your bank. I'm currently in dispute as well as I haven't received my goods and unfortunately not getting anywhere just receiving generic responses. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. He also sent ingame gifts and chargebacked the payment for these too, which gets u banned in the game until u pay for the gift, but this has been. ago. I have been reimbursed for every chargeback on individual marketplace after writing support. Another successful Amex dispute story. You can also have a real lawyer send a demand letter. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. Good luck! sabrinahached • 2 yr. In addition to said above, it's also tecnically illegal to charge back if you received the goods. Deliveroo can decide that you still owe the money and take you to court for the money. Today he requested a chargeback on his credit card claiming it was fraud. In this case I used this supplier for personal items. The transaction was done outside of Alibaba buy paying through CC via PayPal invoice. a. RapturesLost • 3 yr. I did not make payment through the Alibaba website but through an offline bank wire transfer. Always get it inspected if it is a large $ shipment. Though im happy you got your money back. -Number three, monetize the value of non. Article 3 If the Buyer and the Seller otherwise agree upon the rules for handling the. 4. 2. Hey all. The chargeback will force them to act. You only benefit from s75 protection with a credit card because they offer ‘credit’ and debit cards don’t. The… The varla Eagle One is just a rebranded T10-DDM (Zero 10X) 52V 18Ah (the lowest and cheapest version) and you pay like 500 - 600 more than you would if you would order the same scooter off Alibaba - I bought the 52V 23Ah version with LG batteries and only paid $1300 for it. For chargebacks, neither you nor PayPal has any real say in the outcome of the dispute. Especially going into this time of the year when sales are up and it’s not your “regular” customers. Buyer Protection Program Shop Confidently and safely with Buyer Protection Program. You may need to repay the chargeback amounts and then request a refund. • 2 yr. The customer's credit card company / bank makes the determination on the chargeback. If you chargeback this indeed puts your account at risk as you are well aware. Archived. If the dispute is valid, you will be asked to respond with your side within 5 days. I hope this helps. We responded to Capital One’s request for evidence with a stupidly in-depth 50+ page PDF that included screenshots and a cover letter. Give the seller a one star review and most importantly mention the denied refund. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer. A few days later the bank decides that the merchant has the right and then the bank tries to take that $5 back from my account and find that there is no money in my account. So you will just look like you bought the watch and took the money back. Posted by. 8 comments. Analytic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. I sell online and I’ve had it done to me. Chargeback reason codes that most frequently result in friendly fraud are the card absent fraud reason codes like 10. Good luck, but you got scammed, and nothing can help you recover as the bank is involved. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. What are the chances I'll get banned? Issues & Disputes. if you file a chargeback, they might recharge you after it clears. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. will start a round of job cuts as soon as Monday as part of its sweeping reorganization, according to a person briefed on the matter. Tried to prove it wasn’t us from our AMEX card but they don’t understand. ” Shopify as a payment provider should have a system strong enough to verify cvc and potential fraud , as we are paying them a hefty % per transaction they should also cover the potential chargeback losses as they are the ones that. It should only be a last resort and if you don't want your account back. Here is what you need to know to win CBs when you get them. Chargeback Paypal Alibaba. CAUTION: ecommerce forums are constantly targeted by spammers and scammers. Coinbase had a lot of time to work with me but instead, their customer service didn't really seem to care (were very rude on the phone and email messages just copied and pasted auto responses). But then we'll see about the chargeback. Hey all, if a merchant attempts the delivery but it gets sent to the returns centre because the delivery failed due to incorrect address (even though i haven’t had this issue with any. • 2 yr. Iberia still claims I need to contact Amex as I charged back, and Amex says Iberia has the money and to contact them. I contacted my method of payment and told them about the reservation and everything. First, reach out to the company that sold the product or service to you. They get free products and their money back. I also don't want Kickstarter to punish me for the chargeback e. E. This is up from #5 in 2019. Plus, PayPal offers zero protection for Friends and Family transactions anyway. All are mainly Chinese goods and usually lower quality, hence the prices. • 1 yr. There are several reasons why an issuer might decline a transaction. One is section 75 of the consumer credit act and the other is chargeback on a Debit card payment. Hit File a Chargeback; Provide the transaction details; Confirm your information and finalize your request; With this done, DoNotPay can help you write a dispute letter to your bank. If you paid using a credit card through PayPal, immediately call your credit card company and do a chargeback. So understand, it's not a step in resolution, it's an angry divorce. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification. Yes it's normal, different things can trigger fraud filters and such. If the dispute is valid, you will be asked to respond with your side within 5 days. Hi Matthew Our anakin EP3 saber is out of stock for a while, but we got good news yesterday that the saber will back to stock within a week. Great reach expansion: Alibaba. I generally wait 20 days but its personal preference. All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. The seller put a fake tracking info showing completely different. Some providers like Stripe count chargebacks against you even if you "win" and get your money back. ago. It could be fair to consider a dispute as the first stage in the chargeback process. What happens if I do a chargeback on AliExpress? Long story short, I got scammed by a seller with a counterfeit product (something kinda similar to photos but not it), disputed and Aliexpress gave partial refund only, ignoring my requests to send it back to seller because the item is "still usable". Local sites won't let you buy wholesale. They charge 5% to 10% of the total amount. If this was your first purchase, your parents stand a very good chance to get a chargeback. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. It was made explicitly clear the timeline was the biggest priority, and that was the only reason I purchased from this seller. com , and who accepted credit card payments for minimum orders of 10. False. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. In the future it's a good idea to avoid doing a chargeback. It's ridiculous and not the intended purpose of chargebacks. Look at their credentials on alibaba. It's all in Chinese but if you can hire a translator or agent to help it can be worth it in the long run. The invoice said “bobbleheads”. PayPal will ask you to give evidence that they received the item. The case with PayPal was closed on December 15th, 2022. You would likely eat the cost for a charge back on your own site, plus additional fees that payment processors charge, when a buyer makes a charge back against you. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. I don't recommend you sharing this item asin online because everyone would jump on the listing. Indicate whether the goods arrived or not and the sum of refund you are claiming. It's also important to notate on your listing something like the following: Disputes and Chargebacks: All disputes must 1st be addressed between host and guest. You won't lose any money either way, you have Etsy Purchase Protection. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. Scummy merchants know this and will thus pull tricks like this. Some details: Price to produce a unit is roughly $13 (give or take per SKU) not including packaging. If Amazon has inventory, it is recommended that you send it directly to the Amazon warehouse. Escalate dispute HELP!!! We ordered about $6k worth of custom baby items. In my favor, I got a full refund . Chargebacks are a danger to anyone who accepts payments online. Only if she wins the chargeback. AlbaTejas • 4 min. That really sucks that you lost $5K and a full year of time wasted on this mess. Alibaba (BABA 0. There are several different types of. UPS only provided an answer about the case/investigation to the Seller and I was left hanging for MONTHS. • 1 yr. Twitch Donation Chargeback. As far as how long do you have, it's generally stated that you have 120. [US WI] Being told my charge back was illegal by vendor. So far PA seems more strict through support. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. Theft isn't one of the categories. Add a screenshot of service documentation. They’re legit most of the times. So after years of streaming our first chargeback happened. Ali baba dispute team is a joke. If you've lodge your dispute through the online dispute page, you need to upload the photos through there -- not just to the vendor via the message page. It seemed like a simple story. It varies widely. I purchased eight customized bobbleheads made to look like my friends. ago. Chargeback reason is usual 'not what expected' crap - these chargebacks are quite innacurate, since they have all pre-defined reasons and such. That makes sense. It is hard for us to give you advice not knowing the economics of cost/benefits. If you don't want charge backs remove donations and ask for donation through bits and subs, outside of that if you really want donations then twitch says not to touch any donations for Atleast 8-12 months to be safe for charge backs. 2 - 3 years account age. 98. Facebook does not facilitate returns for. 8. The second was stuck at the dhl distribution center according to the track and trace and when i called they told me it was seized and nothing I or the sender can do. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. I put in a charge back with Bank of America and my claim got denied. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim. rebel1031. Trying to route around a law by disincentvizing people to exercise their rights by banning them should be seriously frowned upon (and illegal). After some research, he found that the gold supplier badge is something like a premium membership. To make your case, Shopify will guide you through the process of supplying necessary evidence, mostly just some screenshots. It’s going to cost over $2k to send back. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. I called my bank to request a chargeback, gave them all the info, I know I have a good case. Order at risk of no refund even if Trade Assurance/pay through Paypal. I sold this guy a gaming rig early February. The largest one was for $72. It connects sellers and buyers worldwide, offering almost everything you want or need—from toilet brushes to. Unfortunately adidas won’t do anything and tell you to work with fed ex. VRBO has a chargeback team. Should I tell them to not bother shipping it and wait for what Alibaba. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. Click on the File a Chargeback option. Chargeback requested by a buyer. So I just finished paying for my first initial payment on Alibaba. This was under Kakao though. Pre-arbitration (pre-arb): When the customer. By comparison, correct parts were $14,000, parts supplied were around $5000. QP_marketnetwork • 10 mo. I've looked at the. I own a small business and this holiday season I opened a small holiday pop up shop at a market. This is also why many merchants will not actually charge your card until they ship. They held her money for 6 months. Share this graphic on your website or blog. I filled a claim with PayPal after an unsuccessful refund with alibaba. Step 2: Use Alibaba Trade Center (Under My Alibaba) to communicate with the supplier. Honestly with how they did this delivery and lied about the signature being required. It seems to me that this is a very low number for an e-commerce B2B-focused site, and I wonder if I contact a seller. All looked OK and settled. Seller's cost to honor the contract is 400 usd, and if not, we are going to lose 4000 usd, Alibaba just don't give a shit. I get back from my trip a week later to pick up my car and they wouldn't give me the. Stop by a few days later again and pick up a copy of the report. It’s going to cost over $2k to send back. Etsy will eat the cost of the charge back. Buyers have no real value for Alibaba. Open a Dispute. Despite a very high chargeback rate, these same websites have existed for years. ago. Later they offered me $50 "from Alibaba not supplier" They will fight you to. Klarna CS should've paused the payments on that card. Just because the banks filed disputes and awarded them doesn't mean PayPal can just charge back without their own investigation. So unless your supplier has been uncooperative, it’s not much of a difference than talking to the supplier yourself. Alibaba refund system is a joke and placing orders with new suppliers can feel like a gamble. I won a charge back case on paypal. 8 comments. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. com trade partner, our security team has already begun processing your case. ago. This person weeks later is now charging back all of these donations, and because he immediately escalated it to a case without. When you log in, choose File a Chargeback from our homepage. Easiest way to chargeback is online, but if online disputes are unavailable for you, you can always dispute by calling the number on the back of the card. ago. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. This includes payment type, card details, gateway, and other payment details. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. you work it out with the supplier. Thinking the evidences I uploaded will be satisfactory enough for alibaba to weigh on my side, their final decision is a shocking revelation and proof that Alibaba Trade Assurance is nothing but a false assurance, to my experience that is. No complete revocation of the ID itself took place back then. The package kept getting "updates," for the next week, but stayed in the same distribution center. Even though I've presented a written document. When you report a dispute on Alibaba, you will need to choose between 3 categories: Trade assurance disputes. Stay on them. He waited until the very last moment that he could charge back, and did so (I'd probably guess in the range of $30,000-$40,000 in total). Thanks heaps!! Was the order on Dec 17th, 22 gone. You may occasionally see someone refer to a merchant "disputing a chargeback. While Alipay offers no internal dispute resolution services or chargebacks, the customer can still dispute the credit card purchase that funded the Alipay transaction. Yep, go to the credit card company next. alibaba. If Alipay payment processor don't have internal dispute resolution then how they defend their seller for a chargeback? comments sorted by. Question. So I then submitted a chargeback on. I work for a credit card processor. The payment was made on 30th of January and they Shipped it on 13th of February. The can, and probably will, block your account until the debit is paid, or permanently. Doing a wire or similar payment is equivalent to handing them cash. DlnnerTable. This can be tempting for merchants who are sick of dealing with chargebacks. Definitely do a chargeback, just make sure you can provide a simple and convincing case for your credit card company. Not only that but a few of the charges were labeled as being sent to individuals directly with common sounding almost stereotypical Chinese names instead of businesses like "Zhou Wei" or "Hui Chang" One charge in particular was labeled as a website address for an Alibaba looking site that sells "mobile signal boosters" and was identified by. On the Ground of theft exactly what it is. Ask the company if it will reverse the charge. I've gotten a 100% refund when a seller has sent the wrong item. I’m a paralegal and got a bit carried away in preparing it haha. com, don't. Alibaba is legit. The sample should be the cost of your wholesale product + 25USD for the first kg and about 6. If the customer does not make a full attempt, the chargeback is not valid. Just choose a signficant over-promise and you should be okay. Cool. A chargeback works. 61%) became one of the most talked about tech stocks on Reddit's WallStreetBets subreddit in early October, according to the latest data from Quiver Quantitative. Still, others use the two terms interchangeably. It is the most significant reorganization in the Chinese e-commerce giant’s history. Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. Credit card chargebacks are intended to provide a remedy if you never received something you paid for or if the merchant is charging you more than the agreed to price. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. Problem, they claimed that they didn’t make the purchase. - I've shared the information from the delivery company. Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. Unfortunately the credit card payment was denied by the bank, and therefore my account was not opened. Need some advice on a dispute with Alibaba seller . Many sellers on Alibaba have minimum orders set at around 250 - 500 pieces per order, and at a cost per unit of 10 - 25 cents per piece, that could make a potential order cost in the low 3 digits (let's say $150 before shipping). Doing a chargeback should be considered a. However due to pandemic flight was canceled and there's travel ban, border closings and government mandated travel restrictions. Chargebacks cost you, me and every other user money, they arent free of charge and they are a nightmare for sellers too. You should have done the charge back a second time. Now, Alibaba is brazen enough to actually offer me less than what the supplier has already agreed to refund me. thanks. On light side , I received a shipment of refurbished l3s from alibaba that are absolutley beautiful. RedactedRedditery • 2 yr. If repeated chargebacks happen, you can be placed on a monitoring program, leading to higher processing fees and termination of your account. ago. It took about 3 months but they did a full refund and no they didn't ban my account. A guy we never saw before subbed to the channel and donated 60$ for 6 times. Completely glued on. I asked Google to refund it within a day of it posting to my account and the Google rep refused. 9% of these chargebacks. Now alibaba request to pay 2000usd for storage fees The whole situation is beyond belief. finally we gave up and asked for our reservation to be cancelled as we had missed our plans for. ago. OP doesn't seem to merely be unhappy with the good or service. But if you used PayPal's dispute/claim process and the merchant/seller responds to the dispute/claim then you'd most likely lose.